Support

Email support@foilpass.app, or use Settings, Contact support in the app, which adds your app version and device so we can help faster. We reply within a day.

The pass won't add to Wallet

Check that you're on iOS 16.4 or later and have a connection when you tap Save. If Wallet shows an error, send us the pass from the app (Settings, Contact support) and we'll look at it.

The store's scanner can't read my pass

Some cards use a barcode type older versions of Wallet can't show, so Wallet shows a different one. Open the pass in FoilPass instead: the app always shows the original barcode. Turning up screen brightness also helps.

How do I restore my purchase?

Open the paywall and tap Restore purchases. Purchases are tied to your Apple Account, so they come back on a new iPhone too.

How do I get a refund?

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

I changed phones. Where are my passes?

Passes in Wallet move with your iCloud. The app's own list is part of your iPhone backup, and you can export your passes' details (names, fields and barcodes) from Settings at any time.

Can I share a pass?

Yes. Membership cards and coupons can be shared by holding two iPhones together in Wallet, or from FoilPass as a file or a 30-day link. Tickets are not shareable by default.